Falmouth Information Service

Welcome to the the Falmouth Information Service Page. Here you can find information including opening hours, payments, shop mobility and advice clinics at Falmouth’s Information Service.
Falmouth Information Service
The Old Post Office Building, The Moor, Falmouth TR11 3QA

Opening hours:

Monday – Friday
9.30 – 4.30pm

Telephone: 01326 315 559

Email: admin@falmouthtowncouncil.com

Below is a list of services offered by our reception team:

  • Cornwall Council payments service. Pay your Cornwall Council bills including Council Tax, Rent, Business Rates and Car Parking fines.
  • Free direct telephone line to the Housing and Council Tax departments of Cornwall Council.
  • Shopmobility scooter hire. We currently have x2 electric scooters for hire. Please call ahead to ensure availability.
  • Wheelchair hire. We currently have x4 manual wheelchairs for hire. Please call ahead to ensure availability.
  • Free recycling bags/containers for Falmouth residents.
  • Cornwall Council Seagull Proof sacks which hold x3 black bags of rubbish (charge of £4.00 per sack).

Council payments taken by cash, cheque and card payments are taken during normal opening hours.

Other services available include the weekly Kernow Credit Union drop in session on a Friday from 10am-1pm (no appointment needed). For more information on Kernow Credit Union, please visit their website: https://www.kernowcreditunion.co.uk

Parking

There is no free customer parking at this Falmouth Information Centre.  The nearest pay and display parking is at the Quarry car park or The Moor.