Falmouth Information Service

Welcome to the the Falmouth Information Service Page, formerly the Falmouth One Stop Shop. Here you can find information including opening hours, payments, shop mobility and advice clinics at Falmouth’s Information Service.
Falmouth Information Service
The Old Post Office Building, The Moor, Falmouth TR11 3QA
Tel: 0300 1234 100

Opening hours:
Monday to Friday 9am to 5pm

Council payments taken

Cash, cheque and card payments are taken during normal opening hours.

Other services available

Computer Lessons

Libraries run Beginners Computer Classes. Download our leaflet Need help getting online? or ask in your local library or Information Service or call free on 0800 032 2345.

Kernow Credit Union

Wednesdays 1pm-4pm and Fridays 9:30am-1pm – no appointment needed.


Scooters and wheelchairs available for hire. For more information click here. To book please call 01326 313553.

Byan Community Outreach Service (Housing Advice)

Every Wednesday 2pm-4pm (no need to book an appointment just drop in)

Byan Community Outreach Service Information/Advice Line 07710 709527 (Lines open 9am-noon Mon–Fri)
Email: byan@homegroup.org.uk

Public Access PC


Rubbish and recycling

Please note we do not stock recycling equipment. You can order direct using our request recycling equipment / recycling containment online form.

Seagulls proof sacks are free for TR11 Falmouth residents. These are available in the Visitor Information Service building on The Moor. If you are based outside the Falmouth area, you can purchase seagull proof bags at a cost of £3.50. Each reusable bag will hold three black rubbish sacks.


There is no free customer parking at this Falmouth Information Centre.  The nearest pay and display parking is at the Quarry car park or The Moor.